Bypass Data Center Outsourcing Competition Smartly with Intelligent Automation Services
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Currently, data center outsourcing (DCO) providers spend 70% to 80% of their IT budget on operations and maintenance of data centers. However, clients increasingly expect year-over-year improvements in service quality and performance, coupled with multiyear price reductions. These market conditions
- Force DCO service providers to focus intently on service delivery effectiveness to address rising customer expectations regarding service quality and reliability.
- Call for improvements of operational efficiency.
- Require a shift in spending from keeping the lights on to optimization efforts.
The drive to deliver against these demands requires providers to adopt an increasing amount of automation in the data center. But providers struggle to know which areas to focus on and how much they should aim to automate each area.
Gartner research has identified a focused approach to automation, which providers can adopt within their infrastructure operations to deploy intelligent automation services (IAS) to stay competitive. For example, our research found out that the average time to manually resolve a web server outage event is around 14 minutes. While an IAS solves the same issue in six minutes — 2.3 times faster…
Read Full Source: Gartner
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