Musiccosmos

There is a link between customer experience and security, and digital transformation projects need multi-vendor strategies to succeed. At the start of the year, IDG predicted that some $1.3 trillion would be spent on digital transformation (DT) projects around the world. That’s everything from hardware and software to services. I don’t doubt that prediction will come true. Every day there’s a new story related to digital transformation, from partnerships to achieve omnichannel utopia to investments that will disrupt the status quo with new business models. Much of the investment has to do with efficiency, saving money and improving customer experience and satisfaction. Customer experience and security – people expect more But research shows that the link between customer-centric strategies and security is becoming stronger, in fact, two-thirds of consumers would have to be convinced to shop with a brand following a breach. It’s a step change in attitude – in the past, people hav...

There is a link between customer experience and security, and digital transformation projects need multi-vendor strategies to succeed. At the start of the year, IDG predicted that some $1.3 trillion would be spent on digital transformation (DT) projects around the world. That’s everything from hardware and software to services. I don’t doubt that prediction will come true. Every day there’s a new story related to digital transformation, from partnerships to achieve omnichannel utopia to investments that will disrupt the status quo with new business models. Much of the investment has to do with efficiency, saving money and improving customer experience and satisfaction. Customer experience and security – people expect more But research shows that the link between customer-centric strategies and security is becoming stronger, in fact, two-thirds of consumers would have to be convinced to shop with a brand following a breach. It’s a step change in attitude – in the past, people hav...